16 Pearson Blvd, Gardner, MA
Full-time


Overview:

We are seeking Patient Care Advisors to assist in navigating qualified patients and caregivers through the educational and purchasing process.

Responsibilities:

  • Ability to follow Sanctuary Medicinals Policies & Procedures and fully comply with the therapeutic cannabis regulations of Massachusetts.
  • Provide expertise and knowledge to patients and explain the potential benefits of each product sold pertaining to strains of therapeutic cannabis.
  • Provide expertise and knowledge with regard to therapeutic cannabis administration methods, effects and uses.
  • Provide answers to patient and caregiver questions and provide a resource to assist in their therapeutic cannabis concerns.
  • Assist in the patient intake process, maintaining confidential patient paperwork and patient records.
  • Maintain private and confidential, sensitive patient information.
  • Receive, prepare and complete patient orders and sales utilizing point of sale inventory tracking and record keeping system.
  • Assist in maintaining a stocked, clean and properly operational store.
  • Work in a team environment with close coordination of other patient care advisors.
  • Identify unique needs of each individual patient by demonstrating compassion, empathy and sensitivity.
  • Liaise between patients and Sanctuary Medicinals management to continually improve

the customer experience.

  • Ability to immediately address any customer conflict or complaint, inspiring long-term

patient relationships and company loyalty.

  • Utilize the seed to sale record keeping system to maintain and manage patient records and inventory.

Requirements:

  • Prior hospitality, retail or customer service experience preferred.
  • Strong computer skills, point of sale software and cash management knowledge.
  • Flexibility to accommodate scheduling demands including some weekends, regularly scheduled shifts, and applicable holidays.
  • Excellent problem solving skills and ability to resolve matters in a professional manner.
  • Energetic and outgoing with a pleasant and positive attitude and strong work ethic.
  • Knowledgeable and passionate about therapeutic cannabis.

**Job descriptions are not intended to be all-inclusive. Other responsibilities may be assigned.

**Sanctuary Medicinals is an equal opportunity employer

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